COVID 19

COVID 19


RIO CINEMA COVID-19 MEASURES


WHEN WILL THE RIO REOPEN? 

We're excited to open the cinema to the public again on August 7th!

Tickets are available online.


The Cinema is already open for private hires!

You can now organise a private event, a shoot, or a birthday party - get in touch!


Sign up for our free weekly newsletter to receive news about our reopening and upcoming films and events! Please be aware that all of our plans are subject to changing government advice and restrictions, as well as films’ changing release dates.



IS IT SAFE TO COME TO THE RIO?

We take the health and safety of our guests and our staff very seriously.


We are following government safety guidelines as well as advice from the United Kingdom Cinema Association (UKCA). Rest assured that we will only reopen once we are confident that the appropriate safety measures have been met.


What safety measures have been put into place?


In line with government and industry guidelines, we are putting a number of safety measures in place so that you can relax and enjoy the cinema experience, safe in the knowledge that we have everything covered.


This requires a few changes to your usual cinema visit:


  • We ask that you book your tickets online to reduce the time spent at the box office and to ensure safely distanced seating.
  • We ask that you queue outside the cinema until it is time to take your seat to reduce the time spend mingling indoors.
  • Masks are mandatory in the foyer, corridors and screens except when having food and drinks.
  • We participate in the Test and Trace service for the NHS. Sharing contact details with the NHS, where requested, can help to identify people who may have been exposed to the virus. The collected data will only be held for 21 days and will only be used where necessary.
  • Customers showing symptoms may not be admitted inside the building. If you do show symptoms and have already booked a ticket, please stay at home and contact us at manager@riocinema.org.uk or on 020 7241 9410. We will go through different options with you.
  • We have a one-way system in place, you won't exit the way you came in, avoiding potential customers waiting for the next film.
  • Food anf drinks ordering is available online so that the time spent at the counter is reduced.
  • Card payment only - contacless if possible.
  • We have installed social distancing signs throughout our cinemas so that we can all give one another the space we need to feel safe.
  • We have staggered the start times for all of our films to reduce the number of people arriving and leaving at any one time so that we can keep our queues and corridors free.
  • We have reduced the number of available seats in our cinemas so that you can sit comfortably with enough distance between you and other guests.
  • We have made complementary hand sanitiser readily available throughout the building.
  • We have trained our staff to handle extra cleaning measures and will be thoroughly cleaning our screens and seats between films.
  • Group booking is limited to 6 people per performance.



HOW WILL SOCIAL DISTANCING BE ENFORCED?

We have implemented a one-way system within our cinemas so that customers can pass through the venue while maintaining a safe distance from others at all times. In addition, we have installed social distancing messages on the floors and walls of our cinemas to encourage safe distancing.


We have reduced the capacity of our cinema screens in order to leave plenty of space between groups. You will never be asked to sit too close to another group or customer.



WILL FOOD BE AVAILABLE AT THE CINEMA?

We are serving a reduced selection of food and drinks, but you will be able to purchase our classic selection. All food and drink orders will be taken at the box office when you first enter the building, and will be ready for you to collect at the bar.

We are working on making the purchase of food and drinks available online.



HOW DO I GET IN CONTACT WITH YOU?

You can reach us at manager@riocinema.org.uk or by calling 020 7241 9410.


If you would like updates about cinema opening plans, please sign up to our free weekly newsletter.

You can also follow us on Twitter, Facebook and Instagram.



WHAT IS HAPPENING WITH MY MEMBERSHIP?

If your membership was cut short by lockdown we will automatically extend it for the length of time lost. This extension will start when tickets go on sale for our first screenings.