1 DEFINITIONS
1.1. “You” means everyone who purchases a ticket and everyone who visits the Rio Cinema, whether or not they have purchased a ticket.
1.2. “Us” or “We” means the Rio Cinema.
2. INTRODUCTION
2.1. These Terms of Admission, may be from time to time amended, and set out the general terms which apply to you. These are the terms on which we sell all services to you through any medium.
2.2. Nothing in these Terms affects your statutory rights as a consumer.
3. AGE RESTRICTIONS
3.1. Entry to films and events is restricted by the classification given by the British Board of Film Classification or others. We are required to refuse admission to anyone who is below the minimum age required by the relevant classification.
3.1.1. Anyone can be admitted to films classified as U or PG.
3.1.2. Children under 12 can be admitted to films classified as 12A but only if accompanied by an adult (i.e. someone over the age of 18).
3.1.3. Nobody under the age of 15 can be admitted to films classified as 15.
3.1.4. Nobody under the age of 18 can be admitted to films classified as 18.
3.2. Children under age 15 must be accompanied by a parent or guardian for all films starting at or after 7pm.
3.3. Children under age 8 must be accompanied by a parent or guardian at all times.
3.4. Child tickets are valid for children up to the age of 15.
3.6. We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15, 18 film or purchasing an alcoholic drink.
3.7 If you are unable to prove your age you will not be able to watch the film or buy an alcoholic drink. We reserve the right to ask for such proof at any time you are on our premises.
3.8 We operate “Challenge 25” at the bar, which means if you’re lucky enough to look under 25, our team will ask for ID. No ID, no sale.
4. SPECIAL EVENTS
4.1 Carers & Babies is a regular screening which is exclusively for parents or carers with children under 12 months age. For babies up to 12 months old – babies are free of charge. Where the certificate is U, PG or 12A, older children may also attend although a baby (0-12 months) is still required.
4.1.1. Adults without a baby may be allowed to purchase a ticket to Carers & Babies screening but will be allocated to the Circle.
4.2. Classic Matinee screenings are held once a month on a Wednesday afternoon at around 2.30pm. Tickets are £2.50 for customers over 60, or free of charge to Senior Rio Concessionary Members. Carers and assistants go free.
4.2.2. Classic Matinee shows are open to everyone - under 60's ticket prices are at the normal matinee rates.
5. FOOD AND DRINK
5.1. Only food and drink purchased at the cinema may be consumed within the cinema.
5.2. No alcoholic drinks may be brought into the cinema building.
6. GENERAL
6.1. Mobile phones must be switched off or in a silent mode before you enter the auditorium. You must not take or make calls inside the auditorium.
6.2. To avoid disturbing customers who arrive on time, we reserve the right to refuse entry, if you arrive after the start of the film.
6.3. We have limited licences to show films in the Cinema to our Customers on a one-off basis. A breach of those licences is a serious criminal offence. No filming, or recording of any kind is permitted in the auditorium during a screening and you will not be allowed into the screen with a camera or recording device.
6.4. In some circumstances we may need to cancel a screening and in such cases our liability to you is limited to a full refund of the tickets purchased your booking fee.
6.5 We are unable to take responsibility for programme information advertised by third parties.
6.6. You must adhere with any health and safety procedures or instructions that are in place and notified to you by our staff or by notices.
6.7. You may not vape anywhere on the premises
6.8. Tickets are non-exchangeable and non-refundable once purchased except in the event of the cancellation of a performance, however, in circumstances where there has been a fault on The Rio Cinema’s part that affects customer’s booking, a refund or complimentary ticket may be applicable. If a discretionary refund is authorised by the manager, it will be in the form of a Credit note. Credit notes, complimentary tickets, and gift vouchers expire 12 months after the date of purchase, unless otherwise stated on the voucher.
6.9. We accept no responsibility for any personal property that is brought to the cinema.
7. REFUSAL OF ADMISSION
7.1. We reserve the right to refuse admission or require you to leave the premises without a refund if you:
7.1.1. behave in an anti-social or threatening manner; or
7.1.2. put the safety of our customers, our employees or our property at risk; or
7.1.3. bring a camera or recording equipment of any kind into the cinema; or
7.1.4. are in breach of our Code of Conduct [LINK TO]
8. ONLINE TICKET PURCHASE
8.1. Tickets for films and events at our cinema are sold by us at the prices displayed for the relevant performance and the amount payable for them will be debited immediately from your credit or debit card. By requesting tickets through the Website you are placing a booking request for them on these Terms which is only accepted and binding on us once we have debited your card.
8.2. A confirmation booking reference will be displayed on your screen and emailed to you.
8.3. A Booking Fee of £1 per ticket will be payable separately by you to the Rio Cinema. This Card Booking Fee is in consideration of the Rio Cinema processing credit and debit card payments and transferring your payment for tickets to us. Rio Members do not pay a Booking Fee. This is capped at £2 per transaction.l
8.6 You will need to bring either the card you paid with or a note of the booking reference to collect your tickets. If you cannot show your digital ticket at the door, you can collect your tickets from any point of sale in the cinema any time from when the booking is made until the start of the performance.
8.7. Bookings made on the Website are encrypted for security. However, you acknowledge that the Internet is not entirely secure and whilst we will take reasonable steps to safeguard the security of any card information you impart, we shall not be liable for any damage you may suffer as a result of the loss of confidentiality of any such information.
8.8. You acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer.
8.9. Members must enter their details at the time of purchasing to claim any discount. It is not possible to amend the booking once it has been completed.
8.10. Transactions will appear on your card/bank statement as a payment to The Rio Centre Ltd.
9. NAME-A-SEAT CAMPAIGN
9.1 Our Name-A-Seat Campaign is a unique opportunity for patrons to support the Rio Cinema by having a name or message engraved on a seat plaque.
9.2 Seats are subject to availability and allocated on a first-come, first-served basis. Plaques are in place for ten years – we’ll then ask if you’d like to renew.
9.3 The Rio Cinema reserves the right to give final approval of any message.
9.4 Naming a seat does not include admission to screenings or events and doesn’t guarantee allocation of that seat.
10. MEMBERSHIP
10.1 Free tickets issued to Members as part of the Membership scheme may only be used for standard film screenings and not for premium priced events, unless otherwise notified.
10.2 By signing up to a Membership, you consent to receiving regular
marketing communications from The Rio. This can be unsubscribed from via the
footer of any marketing email.
10.3 Please do not allow other people to use your membership. Rio Membership is valid only for the named holder and is non-transferable. We rely on membership subscriptions to remain financially viable.
10.4 We don’t require any ID for purchasing a Concessionary Membership. Concessionary Memberships are intended for those who are 60+ years of age, full-time students or in low-wage employment or receiving benefits. We operate this aspect of our business on a trust basis, in recognition of our remit to provide community cinema for everyone in Hackney, and our wish to remain affordable for all. “Low wage” is self-defined.
10.5 You have the right to cancel a Membership within 14 days of purchase for a full refund of your benefits. However, if you have used any free tickets prior to cancellation, you must pay the value of the free tickets used.
10.6. We have no liability for any unused Memberships, and benefits cannot be applied after the Membership expiration date has passed.
12. CUSTOMER SERVICE
Should you wish to contact us, please write to manager@riocinema.org.uk or by post at Venue Manager, The Rio Cinema, 107 Kingsland High Street, London E8 2PB.