Our entrance, café, foyer and auditorium are all on street level, with step-free access. The entrance doors are power-assisted and the ground floor toilet has wheelchair access - it is located next to the auditorium. Our front door has a doorbell for wheelchair users: in colder weather the power assisted door may not be active in which case, ring for attention if the door is closed and we will come to open the door for you.
Cinemas
Please book your wheelchair seat in advance to avoid disappointment. This will help us allocate adjoining seats for any companions. We’ll make every effort to accommodate customers who have not made a prior booking and if you wish to take your seat unassisted, wheelchairs or scooters can be stored in the foyer. If you need any further information or assistance, please speak to the staff or manager on duty.
Screen 1
There are two wheelchair spaces available in Screen 1. Five additional spaces can be created - subject to availability - if you book at least 24 hours in advance. The entrance to the auditorium is wide and all our wheelchair spaces are easily accessible.
Screen 2
Our second screen is situated in the Rio’s basement and is accessible via stairs and lift. It has one space for wheelchair users. Please let us know if you require a wheelchair space when booking so we can ensure it is reserved for you. As it is a small screen, please make sure to book in advance to avoid disappointment!
There is an accessible toilet situated at the ground floor entrance level by the lift, and another on the Screen 2 basement level.
Guide dogs
We welcome guide dogs. Please book your ticket in advance so that we can allocate the most appropriate seating. We can provide drinking water for your guide dog and are happy to look after them during your screening.
Hard of Hearing
We hold regular screenings with Hard of Hearing subtitles. Tickets for these are available to book as normal on our website, and are noted “HOH”. Our regular weekly newsletters will also share information on which screenings are HOH.
Cinema Exhibitors' Association Card (CEA card) helps us to ensure that reasonable support is available to customers. If you require a carer, you can apply for a CEA card through this link [www.ceacard.co.uk]. Your CEA card entitles your accompanying carer to a free seat. This is available for all shows.
We are committed to accessibility. If you'd like to give us any feedback to help us improve, please call us on 020 7241 9410 between 2pm and 8pm, or email manager@riocinema.org.uk.