Access Information

Access Information


Our Cinema’s Accessibility


Although The Rio Cinema is an old building, which presents access challenges, it is fully accessible to disabled patrons, as well as wheelchair users.


Accessibility

Our entrance, café, foyer and auditorium are all on street level, with step-free access. The entrance doors are power-assisted and the ground floor toilet has wheelchair access - it is located next to the auditorium.


Cinemas

Please book your wheelchair seat in advance to avoid disappointment. This will help us allocate adjoining seats for any companions.

We’ll make every effort to accommodate customers who have not made a prior booking and if you wish to take your seat unassisted, wheelchairs or scooters can be stored in the foyer. If you need any further information or assistance, please speak to the staff or manager on duty.


  • Screen 1
  • There are three wheelchair spaces available in Screen 1, our biggest and historical main auditorium. Five additional spaces can be created - subject to availability - if you book at least 24 hours in advance. The entrance to the auditorium is wide and all our wheelchair spaces are easily accessible. The two widest emergency exits from the auditorium are located at the back of the auditorium, on the left and right sides.


  • Screen 2
  • Our newly built second screen is situated in the Rio’s basement and is accessible via stairs and lift. It has one space for wheelchair users. 

    Please let us know if you require a wheelchair space when booking so we can ensure it is reserved for you.

    As it is a small screen, please make sure to book in advance to avoid disappointment!

    You can do this in person, by calling 020 7241 9410 and pressing 2 to speak to a member of staff, or emailing manager@riocinema.org.uk


    The accessible toilet is situated at the ground floor entrance level by the lift, but we will be adding another accessible toilet in the basement shortly.


    Guide dogs


    We welcome guide dogs and can accommodate them in the cinemas. Please book your ticket in advance so that we can allocate the most appropriate seating. We can provide drinking water for your guide dog and are happy to look after him/her during your screening.


    Transport and Parking
    The cinema is located at a five minute walk from either Dalston Kingsland or Dalston Junction. A number of buses direclt serve the Rio: 67, 76, 149, 243, 488 (the Rio is the name of the stop!). Other close lines are the 236 to Crossway, or the 30, 38, 56, 242, 277 to Dalston Junction Station.

    Parking is possible on John Campbell Road.


    Hard of Hearing
    We hold regular screenings with Hard of Hearing subtitles. Tickets for these are available to book as normal on our website, and are noted “HOH”. Email us if you would like to be added to our HOH email newsletter to be notified of upcoming HOH screenings.


    Cinema Exhibitors' Association Card (CEA card) helps us to ensure that reasonable support is available to customers. If you require a carer, you can apply for a CEA card by requesting an application form in the foyer or from www.ceacard.co.uk. Your CEA card will entitle your accompanying carer to a free seat. This is available for all shows.

    We are committed to creating a safe environment and we will strive to review the scope for improving our facilities for accessibility on a regular basis.

    If you need any more information, or would like to give us any feedback on improving our accessibility, please call us on 020 7241 9410 or email manager@riocinema.org.uk.