BOOKING INFORMATION

BOOKING FEE

Telephone and online bookings are subject to a booking fee of 50p for 1 ticket, £1 for 2 tickets or more. There is no booking fee for Friends of the Rio.

FRIENDS OF THE RIO ONLINE BOOKING

Please note all Friends of the Rio with currently valid membership have been pre-registered on our new ticketing system, but will not be able to log-on to book online until they receive their randomly assigned password. This will be sent by post to all Friends together with the Aug/Sep 08 programme leaflet and should arrive by Friday 8 August. Until then, we recommend that Friends who would like to book tickets, do so on the phone.

CARDS

We accept payment by most credit and debit cards (but not American Express).

TICKET COLLECTION

Tickets will be available for collection from the Box Office or the ticket pickup point in the foyer. Please bring the Credit/Debit card used to make the booking.

CONCESSIONS

Concessions tickets can be booked online and by telephone but proof of entitlement will need to be shown upon collection of the tickets. Please note that in the case of Concessions tickets collected from the ticket pickup point, proof of entitlement will need to be shown to the Usher before entering the auditorium.

ACCESS

Wheelchair spaces and complimentary tickets for companions of disabled customers/CEA Card holders can be booked on the phone, but not online.

TICKET RETURN & EXCHANGE

Tickets are non-exchangeable and non-refundable once purchased except in the event of the cancellation of a performance. If a discretionary refund is authorised by the manager, it will be in the form of a Credit Voucher and it will only be on production of an untorn ticket, or if a pre-booked ticket has not been collected, and will only be made in advance of the screening so that the ticket can be resold.


Rio Cinema
107 Kingsland High Street
Londo